General terms and conditions
of Davara Germany GmbH
Guesthouse „Bandhotel Schloß Röhrsdorf“
01809 Dohna OT Röhrsdorf
1.1 These general terms and conditions (AGB) apply to contracts concerning rooms rented out by the “Bandhotel Schloß Röhrsdorf” for accommodation as well as all other services offered to customers. They can be negotiated by conditions agreed upon in individual cases These conditions are available in printed form in every room or online at http://www.schloss-roehrsdorf.de/ .
1.2 Subletting of the let rooms as well as their use for other purposes than accommodation require prior written consent from the Hotel.
1.3 The customer’s general terms and conditions shall apply only if these are previously expressly agreed upon by both parties.
2. Finalization of the contract
2.1 The accommodation contract is generally formed through the acceptance of the guest’s written, emailed or verbal statement and confirmed by the hotel staff. An accommodation contract is also inferred by the customer’s conduct, especially if a room is ordered and due to time constraints and provided an explicit commitment is not possible.
2.2 Contract partners are the guesthouse and the customer. Should a third person book a room
or rooms for a customer, he is responsible for all liabilities resulting from the accommodation agreement.
3. Services, Prices and Payment
3.1 The guesthouse is obliged to keep reserved rooms available to the customer and to perform
agreed upon services. Limited numbers of car parking spaces for use by customers are available. There is no legal claim admitted for parking space.
3.2 Payment for the rooms is to be made to the full amount in cash on arrival. The possibility of payment per credit or EC card cannot be guaranteed. In the event of an early departure, the full reservation amount shall still be charged.
3.3 Payments by guesthouse invoice must be made within 14 days from receipt of invoice. In the
case of delayed payment, the guesthouse reserves the right to charge reminder fees.
3.4 The prices agreed upon include value added tax in the amount applicable by law. If the period between the conclusion and the fulfillment of the agreement exceeds 4 months, and in the event that the prices calculated by the guesthouse for this kind of services rises, the contractually agreed price can be increased appropriately, but by no more than 10 %.
3.5. In addition, the guesthouse can change the prices if the customer requests subsequent changes in the number of guests or rooms, or in the services provided by the guesthouse or in the term of stay that was originally agreed upon.
3.6. The guesthouse retains the right to request an appropriate advance payment or deposit of a security from the client. The amount of the advance payment and the payment dates may be agreed in writing in the agreement.
4. Cancellation conditions
4.1. Cancellation needs to be in writing (per email or mail). Unless otherwise agreed, the following terms of payment shall apply°: – up to 1 week before: no cancellation fees
– 24 hours before: 50 percent of the room per night price
– non arrival: 100 percent of the room per night price
° Exceptions for weekend and holidays shall be notified to the customer in writing.
4.2. In cases where a free-of-charge cancellation period has been agreed on by the guesthouse and the guest in writing, the guest has the right to cancel within that period without incurring any costs or indemnification claims. The customer’s right of cancellation lapses if he or she does not exercise this right towards the guesthouse in writing by the agreed date.
4.3. To the extent that a right of cost-free cancellation within a certain period was agreed in writing for the customer, the guesthouse is entitled for its part to cancel the contract during that period even though the customer does not waive his right of rescission specifically.
If payment of an agreed advance amount is not made on the agreed date, the hotel is entitled to withdraw from the contract.
4.4. The guesthouse shall also be entitled to withdraw from the contract for justifiable reasons. For example:
– major incidences which make the fulfillment of the contract by the guest house impossible.
– if rooms are booked by giving misleading or wrong information of important facts, e.g. about the person and age of the client or the purpose of the stay
– if the guesthouse has well-founded reason to expect that the utilization of services by the customer may impair the smooth business operation, the security or the public image of the guesthouse. In case of justified cancellation of the contract on the part of the hotel the customer has no right to damages.
5. Provision of a room, check-in and check-out
5.1. Unless otherwise stated the customer acquires no right to the provision of certain specific rooms.
5.2. Check-in: Rooms are available for occupancy from 2pm on the day of arrival. It is possible for guests who arrive earlier to store their baggage.
For better efficiency, please let us know your approximate time of arrival. If there are unexpected delays the guesthouse needs to be contacted by telephone. Otherwise the room not occupied by 6pm may be let to someone else.
The arrival and departure day will be counted as one day.
5.3. Check-out: On the agreed date of departure, the rooms are to be vacated and made available to the guesthouse by no later than 11am (unless otherwise agreed).
If, for any reasons which are not approved of by the guesthouse, the check-out is later than:
– 2 pm: 50 percent of the room per night price will be charged
– 8 pm: 100 percent of the room price will be charged.
6. Liability and House Rules
6.1. The guest is liable for all damage and disadvantage (for example lost keys) suffered by the accommodation provider or third parties due to his/her fault or fault of his/her companion or other persons for whom he is responsible.
6.2. The Guest is obliged to observe the house rules. Smoking is not permitted in the guesthouse and it is not possible to bring any pets. Special attention shall be paid to this point:
Because of life-threatening allergies it is not allowed to bring peanuts, peanut flips or any other peanut products into the house.
The guesthouse can claim damages or terminate the contract immediately if the house rules are not respected.
The house rules are available at every room.
6.3. The guesthouse is not liable to the guest, if forced by a major circumstance which was not foreseen by the guesthouse and which makes the fulfillment of the contract impossible. The guesthouse will try to offer an alternative as similar as possible.
6.4. The guest is responsible to insure any objects and valuables brought by the guest against any possible damaging, destruction or theft. Liability of the guesthouse is precluded.
6.5. Should disruptions or defects in the performance of the guesthouse occur, the guesthouse shall act to remedy such upon knowledge thereof or upon objection by the customer as long the objection is made without delay.
The guest in turn is obliged to contribute reasonably to eliminate the disruption and to keep any possible damage to a minimum.
6.6. It is allowable to drive and park on the ground of the guesthouse at your own risk. If motor vehicles are parked or placed on the guesthouse grounds and their content are lost or damaged, the guesthouse shall not be liable except with intent or gross negligence.
6.7. Messages, mail and delivered packages for guests are not part of the service. If, on exception there are special agreements, this service will be treated with care. Indemnity claims, except for gross negligence or intent, are excluded.
7. Final Provisions
7.1. Place of performance, payment and jurisdiction shall be: Dohna.
7.2. Should individual clauses of these general purchasing conditions be ineffective, this does not prejudice the effectiveness of the other provisions.
In all other respects statutory provisions shall apply.